Frequently asked questions
Does the website or server need to be hosted by Ports Group for us to order certificates?
No, it is enough that you control the server where the certificate is to be installed or that you have access to a hosting provider that supports installation of certificates on your website.
What is required to order a certificate?
In addition to accurate company information matching the domain owner, you need a CSR file from the server designated to use the SSL certificate.
What is a CSR file?
A CSR file is a request file used when ordering SSL certificates. It contains the information to be included in the certificate such as common name, hostname and location. The CSR file is usually created on the server where the certificate is to be used, as the private key is generated in connection with CSR.
At Ports Group, we can help create your CSR files. At your request, we create a CSR file containing the private and public key when issuing your certificate. The file, which can be sent in .PFX or .PEM format, is of course password protected in order to be delivered securely via e-mail.
What is the difference between a standard and a wildcard certificate?
A standard SSL certificate protects only the common names and subject alternative names (SANs) that you enter in the CSR file or certificate request, while a wildcard certificate secures websites with multiple subdomains.
An example: If you order a wildcard certificate for *.support.se, you can secure alternative subdomains without specifying these in the certificate request. For example, you get the options to secure www.support.se, mail.support.se or blog.support.se.
Please note that wildcard certificates do not secure name extensions in front of the alternate subdomains, such as test.mail.support.se. If you would like to add a single name extension in front of your subdomain name, you can add a SAN to the certificate, specifying test.mail.support.se. But if you want to secure several extension in front of mail.support.se, your best option is to request a wildcard certificate for *.mail.support.se